Meridian Water, Argon Rd, London N18 3BW |
I’m awaiting the results of a COVID-19 test, can I attend an event?

If you are currently required to self-isolate or quarantine under government guidelines, or are displaying any COVID-19 symptoms, you must not attend the venue. If you are pending a coronavirus test, or awaiting test results then you must not attend the venue.

Do I need to wear a mask or will there be at testing at the venue?

All venue attendees agree to be bound to any restrictions that the promoter, venue, or government may place as conditions of entry to the event to protect against transmission of disease. This may include the wearing of PPE, hand washing and sanitation measures, temperature checks, pre-attendance or on-site Covid-19 tests, or any other measure deemed necessary for the safety of attendees at the event, and based on current Government and Public Health England guidance at the time of the event.

Any cost(s) associated with any such requirements (including pre-attendance or on-site Covid-19 testing) will be the responsibility of the individual venue attendee.

Are there COVID-19 safety measures in place at the venue?

All Covid-19 Safety measures will be in accordance with Government and Public Health England guidance at the time.

All individuals attending the venue must acknowledge that the measures and restrictions in place at the venue place personal responsibility on each individual for adhering to the requirements in place at the time that may include but are not limited to, those relating to social distancing, personal hygiene, testing and reporting health issues, self-isolating and quarantining. 

Each attendee must accept that these provisions are required to protect the health and wellbeing of themselves and others.

I am concerned about COVID-19 – Should I attend the event?

All of our venues will be following the latest Government Guidance to ensure the safety of all of our guests. However, you are responsible for deciding whether or not you should attend the venue and, prior to attending, carry out your own personal risk assessment based on your own age, health and susceptibility to infection and clinical vulnerability and of those in your household or support bubble (based on current government guidelines).

What is The Drumsheds bag policy?

We do not allow bags or rucksacks on site that are bigger than an A4 piece of paper (21cm x 30cm). 

Please only bring essential items with you to the venue.

Are there any prohibited items I’m not allowed to bring to The Drumsheds?

Please note you are NOT permitted to bring into (or use) any of the following items into the venue; illegal substances; legal highs or any other psychoactive substances; food; any form of liquid (including drinks and perfume); chewing gum; point and shoot cameras; bottles; weapons; ammunition; horns; whistles; drums, megaphones, amplification equipment, klaxons, air horns; fireworks, flares, smoke canisters, explosives, firearms, knives, blades; or any other article which may be used as a weapon or missile, or which may, in our reasonable opinion, cause danger or disruption to visitors at the venue (regardless of whether or not such item is illegal or is carried for specific purposes); large bags; hi-visibility tabards or similar; sponsorship, promotional or marketing material; marker pens, spray paint or any other similar items that may be used to mark infrastructure

We reserve the right to confiscate any Prohibited Items. Anyone found in possession of such items will be refused admission, ejected from the venue and may also be liable for prosecution. No refunds will be given to customers who are refused admission due to possession of Prohibited Items.

If you have any specific reasons for bringing Prohibited Items into the venue (for example, because you have a dietary or medical condition), please contact us prior to the event on info@thedrumshedslondon.co.uk

Animals, with the exception of guide dogs, are not permitted in the venue.

What does the challenge 25 policy mean?

If you are lucky enough to look under the age of 25, you may be asked to show identification to prove your age to be granted entry to the venue for all shows where age restrictions apply.

For further information on the Challenge 25 policy, please visit www.challenge25.org.

What is The Drumsheds entrance policy?

All tickets will be checked and scanned on entry.

Searching is a condition of entry to protect your safety and that of other visitors.

All persons entering the venue are also governed by the licence conditions and are liable for searches by security staff.

Full body and bag searches will be carried out before entry is granted. Any refusal by the ticket holder to comply with such searches may result in refusal of admission and eviction from the venue without refund or compensation.

What is The Drumsheds Drug Policy

The Drumsheds operates a strict zero tolerance drugs policy. Searches will be in operation and this is a condition of entry to the venue.

Any customer concerned over any part of the search will be discussed individually and the process explained by staff. The customer can refuse and leave the venue at any point should they not wish to continue with the search.

Anyone found in possession of illegal substances will be refused admission, ejected from the venue and may also be liable for prosecution.

We reserve the right to pass your details to the relevant authorities should we consider an offence or criminal act has taken place.

What should I wear to The Drumsheds?

The outdoor areas at The Drumsheds are a mixture of grass, pebbles and hardstanding. Please wear suitable footwear such as trainers or boots. We strongly advise that you don’t wear open toe sandals or high heels. We do not accept any responsibility for any damage caused to any personal belongings including items of clothing.

What is your ticketing policy?

All tickets will be checked and scanned on entry.

Tickets can either be printed or, in the case of e-tickets, displayed on your mobile.

Please bring a valid form of photographic ID with you to the event (please note, we only accept valid passports, foreign national ID cards, driving licences or Home Office approved PASS cards as identification and/or proof of age).

If there is a name on your ticket, you must provide valid photographic ID to match this name.

Any fake, invalid or duplicate tickets will be rejected.

Please ensure that you purchase your ticket(s) from an authorised ticket agent. Authorised ticket agents vary from show to show – please check with the promoter of the show you’re interested in to see if a particular agent is authorised.

I can’t find my ticket/ ticket confirmation, what should I do?

Please email your ticket provider, as this will vary from show to show.

Where is The Drumsheds?

The Drumsheds is at Meridian Water, Argon Road, London N18 3BW.

How do I get to The Drumsheds?

Walk – If travelling by foot please arrive via N17 0QJ.

Train & Tube – Meridian Water station is a 5-minute walk to the venue with a regular service to and from Stratford, calling at Lee Bridge, Tottenham Hale, Northumberland Park and Meridian Water.

If travelling via the Victoria Line, please change at Tottenham Hale for Abellio Greater Anglia services to and from Meridian Water. Please do not attempt to walk to the venue from Tottenham Hale.

From 22:00 – 23:30, there will be regular services every 15 minutes to Stratford and London Liverpool Street. The last scheduled southbound Victoria Line service on Sunday 3rd November is at 23:33.

Taxi – Please use the postcode N18 3BW. There will be an official Uber and Black Cab drop off and pick up point.

When I leave the event, can I re-enter?

No, unfortunately not. There will be no re-entry to The Drumsheds.

Can I bring my own food and drink?

You’re not permitted to bring food or drink into the venue.

There will be a delicious range of food and drink options. You can ask for free drinking water from our bars.

What should I do if I feel unwell at The Drumsheds?

Please make a member of staff aware and they will direct you to the Welfare and Medic Area. We have a dedicated Welfare and Medical area on site should you feel unwell.

Someone at the venue is making me feel uncomfortable – what should I do?

Your safety and comfort during your visit to The Drumsheds is our absolute priority. Should anyone make you feel uncomfortable at any time, please talk to any member of staff.

Can I smoke/vape at The Drumsheds?

Within the designated outside smoking areas, yes. If you are caught smoking anywhere except for the designated outdoor smoking areas, you will be ejected from the venue without a refund.

Can I bring my prescription medicine or medical equipment to The Drumsheds?

If you need to bring any medicine or medical equipment to the event, this will need to be booked and approved with us in advance of the show. To request this, please email – info@thedrumshedslondon.co.uk

I’ve lost something – who do I contact?

Please email – info@thedrumshedslondon.co.uk